Organization Drill-down & Benchmark
Navigate Bankwide → Directorate/Group → Unit → Region → Area → Branch, compare performance and identify score drivers.
Bankwide
›
Digital Banking
›
Digital Channel
›
Region Jakarta
›
Area Sudirman
Current hierarchy performance
Selected score
81.7
+3.1 vs Bankwide
ASSESS
79
PROTECT
87
RESPOND
76
Unit benchmark
| Unit | Overall | Assess | Protect | Sustain | Respond | Trend |
|---|---|---|---|---|---|---|
| Digital Banking | 86 | 84 | 91 | 78 | 82 | ▲4.2 |
| Retail Banking | 80 | 77 | 86 | 74 | 76 | ▲1.9 |
| Operations | 66 | 63 | 71 | 62 | 65 | ▼2.4 |
AI score attribution
Operations is 12.4 points below enterprise average. Largest drivers: DSR SLA (-4.1), training (-2.7), retention exceptions (-2.3), third-party backlog (-1.6).
Recommended focusRESPOND